What our customers have said:

You have been fabulous!

Hello Hiroko!


Thanks for all your help!


I came home and found it sitting in the mailbox today, contrary to it stating that it was delivered on the 18th.


You have been fabulous in assisting me with this debacle, so once again, thank you very much.


Hope you have a lovely rest of the year!


With regards,



October 2019

Thanks heaps for your assistance

Hi Amelia


Thank you for checking in. We had a lovely time and our kids enjoyed Disneyland- a lot! Next time we’ll get the packaged deal so we don’t have to rush and have enough time to go through all the rides.

JR pass helped us moved around, we spent a day in Osaka and used the bullet train as much as we can e.g. Yokohama-Tokyo.

Thanks heaps for your assistance, we’ll keep in touch if ever we decide to go back to Japan.




October 2019

Thank you for all your assistance

Dear Anait,


My clients have enjoyed their holiday plans and said to say thank you for all your assistance with the planning.


All positive feedback received.


Kind Regards


An incredibly awesome and safe trip

Hi Amelia 


Thanks for all your help with our trip to Japan. We had an incredibly awesome and safe trip.


Many thanks

Alex & Family

October 2019

It was amazing

Hi Olivia – hope you are well


Just wanted to say a massive thanks for all your help with recent holiday – it was amazing


All the destinations linked together really well and while it was a whirlwind tour it was a lot of fun and great to see so many amazing places


All the accommodations were great, in particular the one over near Eheiji was incredible – not sure how you found that one? Apparently it was only completed in July and it was truly awesome – thanks so much!





October 2019

An amazing experience

Dear Rie,


We wanted to drop you a line and thank you for your assistance in helping us purchase our JR passes and Fukuoka baseball tickets.

We have just returned from our trip. Everything went smoothly – and the baseball,in particular, was an amazing experience.

Thank you again for your prompt, professional service.


Ros and Brett

The trip was fantastic.

Hi Amelia,


The trip was fantastic.

Everything that you arranged worked out perfectly.

We thought that the smaller places were definitely our favorite  part of the holiday, but having said that Nagasaki and Kyoto in particular were well worth the time.

Kyoto was frantically busy, but we did manage to find some quieter temples and gardens to visit.

We particularly enjoyed the traditional rooms that you had arranged in most of the smaller places, and in all the places where you had arranged an evening meal, the food was amazing.

Thanks for all your help.




Everything you arranged went very well

Hi Anait


Sorry for my delay in getting back to you since our return but we have been very busy.

Everything you arranged went very well.

We thoroughly enjoyed the Ryokan in Kyoto and were lucky enough to check-in (with some sweet talking) before 1pm.

The Kyoto Night Tour was very good but the other 4 tours were too much of the same (temples, shrines and castles) and with too much walking for some.

Keio Plaza was very good (rooms, breakfast, location, tour departure point).

Transfers were all on time (in fact, they were all early) and in good vehicles.

Call me any time to discuss any item.





October 2019 , , ,

My brother was so grateful

Hi Miyuki,


I just wanted to let you know that my brother was so grateful for the Narita/Tokyo private transfer that you organised for him due to his late arrival.

He was met as you arranged and told me that the taxi queue was really long, so you saved him a great deal of time.

Everything else went smoothly also, the hotel was excellent and my friends are now all in love with Japan.





October 2019

Massive thank you for everything you organised

Hi Peter!
I just wanted to message you to give you a massive thank you for everything you organised for me for my Japan trip. I had the absolute best time, there wasn’t a bad day for the entire trip.
All the accommodation was great, comfortable, super easy to find and in great locations.
The flights you organised were easy as well (I’m not a great flyer but I had no issues with them so that’s a big win in my book) and the Rail Pass was extremely handy! I booked all of my biggest Shinkansen journeys all at once when I arrived in Sapporo and it made getting around the rest of my time there extremely easy. 
The two tours I did were fantastic as well, I got very lucky on the day we went out to Mt. Fuji and it was actually visible!
And the Rugby tickets were great! I was not expecting seats that good! It was an awesome atmosphere out at the games (even if Australia lost to Wales) and just being around in the cities with a sea of rugby fans was a lot of fun.
So thank you, for giving me one of my best overseas adventures yet. I loved every minute I spent in Japan.
I can definitely see myself going back there again in the near future and when it comes time to start organising it I will definitely be contacting you again.
All the best,

October 2019

You are amazing

Hey Hayley!


Just wanted to confirm everything went more than perfect!


Thanks for all your help! You are amazing and the service is the best!!!


I would definitely contact you again! More than recommended!


Thanks again.


Convey my feedback regarding one of your staff

Hello Yoshi,

I just wanted to convey my feedback regarding one of your staff – Amelia Hallett.
She has been very helpful and always kind and courteous at all times when dealing with her.

She is a credit to your company.

Best regards,


October 2019

A nice friendly group with good interactions

Hi Amelia,

We had a great trip. The group was good, everyone got on well with one another. A nice friendly group with good interactions. Everyone turned up on time on tours. We had dinner together with 2 separate couples a few times.


Maya san was a great guide. She looked after us very well . Always professional, full of tips and never flustered. Also added some extras in like showing us around the streets of Takayama and Osaka. Way above and beyond what she was required to do. The other two guides Izumi in Tokyo, and Misumi(i think) in Kyoto were also great fun. They all had great sense of humour.


Accommodation:  All the hotels were great and near the train stations.

The HIda Hotel was not as good.

The Granvia was also a bit disappointing when compared to the others.


The best was Hotel Niko in Kanazawa.


All the meals were great. No complaints at all. Better than I would have expected. Traditional dinner and breakfast in the ryokan in kimono was a memorable experience. The farewell dinner in a swish restaurant with views of the Kyoto skyline was way beyond our expectations.


Tours: Coaches were clean and comfy. Plenty of room.

Having seen the Tsukiji markets in Tokyo, I feel the Omi-cho market in Kanazawa could be deleted which would provide more time at Kanazawa Castle and the adjacent Kenroku-en garden.


Unfortunately, we couldn’t see much of Mt Fuji due to the weather, which was just bad luck.


The free day in Kyoto was great. We went to the bamboo forest and the shrine with 10,000 torii gates( and 100,000 tourists!) 2 separate train lines in different directions. Not difficult but could be challenging for some. (Perhaps these 2 sites could be included in the tour? and still have an afternoon free?)


Overall, we’ve had a great time and fond memories!!. I got heaps of photos of the castles and would happily go back to Japan with JTB again. Also no hesitation in recommending JTB to friends and families.





Somewhere special

Kyoto Ayaginu House

The house was beautiful and immediately gave a sense of being somewhere special. The Japanese features were stylish and well set up for the traveler.  Location was superb.  Less than 10 minutes to Kyoto Station and around the corner from a 7/11 in a quiet street.  While the doorways were short for Tom, there was enough space to spread out and relax at the end of the day.  The only concern would be if a family with young children were to book the house, there was no barrier coming down the stairs – a huge drop.  I made Will promise me that he would hang onto the wall at all times.  There was also a quirky window that opened up in the Main bedroom overlooking the staircase void.  Again, Will was banned from going anywhere near it.  Safe to say, Will behaved himself, but I would be on edge if I had small kids.


Ryofukuen Kiyoharu

The staff were friendly and very obliging and wanted us to have a wonderful stay.  In the paperwork it suggested a taxi ride from the station to get there, but they do have a shuttle bus. We used the shuttle bus everyday and without it, the accommodation would have been a little too far away from town.  The accommodation was dated and a slight scene (very un Japanese) between the husband and wife on arrival made Justin and I both say “Welcome to Faulty Towers!” We experienced a little bit of culture shock with the style of stay, but after the initial impression, the place grew on us it and was one of our favourite experiences. Poor Lily, she really is not a fan of mushrooms and fish and it was the main ingredient celebrated in the first dinner and breakfast.  We were almost going to request one less meal and get Lily something in town, but they were very intuitive and served up a “western breakfast” the next day which made Lily happy.  The dinners over the 3 nights were all different too.  We all tried everything and although we didn’t fully eat all the dishes, it was a wonderful way to experience the culture and cuisine.  A definite thing most first time visitors to japan should do.  The onsen was great! One bath inside with a cold bath and sauna and another outside in a lovely garden setting.  Justin, Will and I embraced it.  It was very quiet at the hotel, it seemed like only our family was there for the first 2 days, which I find a bit unnerving.  However it was Monday to Thursday and perhaps weekends busier.  The upside was the onsen was empty, which really helped

October 2019

A very big thank you

Hi there Mende,

I hope this email finds you well.

I’m sorry that it has taken me a little time, but I just wanted to thank you for all your help with our recent Japan holiday.

Everything went very well.  All hotels were great and well positioned.  Georgia especially enjoyed the ‘free’ phone in Keio Plaza – bonus!

The JR pass was an unexpected bonus too, with buses etc in places we did not expect.

Georgia also did an exceptional job navigating us through the extensive underground network in Tokyo. I think you could be lost for days in there.

Fortunately, we also avoided Typhoon Faxai – but did not avoid the very humid weather.

All of your recommendations were great and tours very good – loved the tour guides, all ladies of a certain age with wonderful senses of humour.


Thanks again.  We will return.


Kind regards,



October 2019