CARD DELIVERY OPTION

• A delivery and handling charge will apply ($8.50 for Toll Express Mail, or $21.00 for Toll Courier). Delivery can take up to 3 working days from the date of issue. 
• Delivery can only be made within Australia to a residential street address or business street address. Deliveries cannot be made to a PO box and PARCEL COLLECT/ PARCEL LOCKER address.  
• Courier requires a signature upon delivery. Please provide a street address where you will be during normal business hours. If unable to sign for the delivery, please select Toll Express Mail option or pick up option.

PURCHASING DIRECTLY AT JTB SYDNEY OR MELBOURNE OFFICE

• If you are departing within 7 days, please call us so we can advise the best method of delivery. 
• Orders purchased directly over the counter will attract a $10 fee.  

VALIDITY & RECHARGE

• The Suica can be used on JR East lines in the Tokyo metropolitan area as well as for subways, buses and the Tokyo Monorail that connects Haneda Airport with Tokyo.
• In addition to the Tokyo area, the Suica can be used for certain transportation systems in the Sendai and Niigata, Hokkaido, Tokai, West Japan and Kyushu areas.
• 1,500 YEN included on the card at time of purchase.
• The Suica can be loaded and used as many times as desired.
• The Suica can be loaded up to a maximum of 20,000 yen at Automatic Ticket Vending Machines and Fare Adjustment Machines displaying the Suica mark.
• Only yen may be used to load a card. A credit card cannot be used to load a Suica card. 

CANCELLATION

• Non refundable
• JTB does not take any responsibility for lost or stolen cards.