Posts Tagged ‘Customer Service’

Best Customer Service

Wednesday, April 6th, 2016

I’m writing to acknowledge formally the professional service of Paul when I visited JTB earlier today. Paul is knowledgeable, enthusiastic, personable and kind. He is a credit to JTB and I hope for your sale that you never lose him! He is one of the best customer service consultants I have met

i am a very happy customer

Thursday, April 2nd, 2015

Hi JTB team,

I just want to express my appreciation and thanks to Lily Sugyono.

I am flying out to Japan on Monday (in 3 days) and unfortunately I did not purchase a JR pass early enough – I was unaware that obtaining a pass was not something that can be done quickly.

I contacted other agents/companies who advised me that due to such late notice, there was no way I would be able to receive my JR pass before Monday. The fact that it is Easter long weekend definitely also made this more difficult

When I called JTB and explained my situation, Lily kindly emailed me the forms for me to fill out and had my JR passes ready to be picked up within 3 hours of initial contact!

She told me they would be ready by 4pm, but I was only able to get them picked up before 2pm – she took this into account and prioritised getting this processed.

Due to her commitment – all my needs were satisfied and I am a very happy customer indeed.

Thanks again to Lily and the team, keep up the good work =D.


Indelible Impression

Tuesday, February 10th, 2015

Dear Mr WANG, Annette and I would like to thank you for your spontaneity and infectious enthusiasm which you shared with us so naturally, intently and generously. Over the years we have dealt with many women and men who have been very good at their jobs. We would rank your efforts today in the top 5 %. In a sales situation we always try to strike a good rapport with the person who is partnering with us. To your credit we did not have to do much spade work at all. The moment you saw us at the counter, you immediately, stopped what you were doing, walked out of your cage and engaged us with an inviting smile. Soon we felt quite relaxed to start ‘educating’ our minds with your specialities in the Japan