My husband and I have recently returned from six weeks Touring which incorporated a 9 day Japan Combination Package offered by Sunrise Tours
We were delighted with our Japan packaged tour. The accommodation, sightseeing experiences, guides, transfers and scheduling were all of excellent standard. The weather was sunny and humid except for the day of our scheduled visit to Mt Fuji! However, broiling clouds, pelting rain and gale force winds make for good photos!
On this memorable day, my husband managed to leave his shoulder sling bag on the bus. He noticed it missing when we got to Yumoto Fujiya Hotel in Hakone. Next morning the Sunrise Tours’ representative, Yumi, transferred us to the Odawara Railway Station to travel to Kyoto. We shared a taxi with her and discovered that Odawara was hosting the Australian Rugby Team for the World Cup competition. A lively Rugby conversation ensued and a symbolic photo had to be taken! This concentration lapse resulted in my husband leaving the rail tickets and itinerary in the taxi. When this was realised, Yumi arranged replacement tickets and refund paperwork for us and gave detailed written instructions on where and how to have these tickets reimbursed. Meanwhile, the resourceful taxi driver had discovered the tickets and returned them to the hotel. (I hope his team prediction wins the Cup!) Yumi had heard me comment that this was the second item left behind. She asked for details.
When we arrived in Kyoto she followed up with a phone call to say the bag had been found; the tickets had been handed in and both would be available at the Sunrise Tours office at our Tokyo Hotel upon our return.
We left Japan with the returned shoulder bag; ticket reimbursement; wonderful travel memories and strong feelings of gratitude to Yumi for all the extra assistance she had given us. This note is written in the hope that your company can acknowledge her efforts on behalf of Sunrise Tours’ clients. If she is representative of your company’s employees’ professional attitude to hosting International visitors then we feel the people attending the Rugby Cup 2019, the Tokyo 2020 Olympics and other visitors to Japan are in good hands.