Posts Tagged ‘Travel Agents and Wholesale’

My Preferred Option

Thursday, June 19th, 2014

Hi Mari,

Thank you so much you ARE A JEM!

We would like to book the 2 day Disney pass for the 9th please.

I really appreciate your help and will continue to sell JTB as my preferred option in the future.

Kind Regards


Loved the Gion Yoshiima Ryokan

Friday, June 13th, 2014

Hi Emily

My clients Dunne & Dimitrakakis have returned, they loved the Gion Yoshima Ryokan – thank you.

Outstanding Service

Friday, June 13th, 2014


Having recently booked a large Japan holiday for a family with Atsu, he made the booking a breeze, his understanding and experience he assisted me with was a pleasure to do business with him.

Right to the efficiency of the delivery of the documentation was outstanding.

I will continue to book all my Japan bookings with him.

Kind regards,

Mt Fuji Day Tour – Great Guide!

Monday, May 12th, 2014

Hi team,

My clients have just come back raving about the guide of their Mt Fuji day tour.

The guide on the day (14/4/14) was amazing and they have nothing but praise.

Kind regards,

Most helpful consultant

Monday, May 12th, 2014

Hi Clement,

My name is Ashlee and I am a new consultant with Flight Centre.

I know people are the first to jump on the complaints bandwagon these days, so I am more than happy to pass on my gratitude to one of your consultants, Antonia. She has been the most helpful consultant I have dealt with, from any company so far!

Antonia has been attentive, informative and very patient with my lack of knowledge. She has helped me to build up confidence on selling a package for Japan to very particular customers.

I will be booking with JTB again, thanks to her!

I hope you can pass on my acknowledgement to her, as she is a fantastic asset to your business.

Thank You,

Kind regards, Ashlee

Fantastic Service

Thursday, May 8th, 2014

Hi Clement,

I hope you are well. I have recently been dealing with Antonia who has helped me with a booking for one of my VIP clients heading to Japan. I just wanted to let you know how fantastic, helpful and knowledgeable she has been throughout the last few weeks. From the moment I spoke with her, she has been eager to help and nothing is too much trouble for her. I am not too familiar with Japan but she has made everything so easy for me and of course my clients. She is a great asset to your company and I look forward to asking for her help the next time I need to send someone to Japan.

Please pass on my thanks to her.

Warm Regards, Liz

Last minute quote

Tuesday, April 22nd, 2014

Hi, I am just writing to give my feedback on Atsu Omori. I called this afternoon and asked for an urgent last minute booking for this weekend. I received a quote from him very quickly and he confirmed all the hotels for me. That is probably the quickest I have ever asked a wholesaler for a quote. He then got the documents to me quickly once the customer paid.

He has also added instructions on transport which will make it much easier for my clients. I have also used Atsu’s help once before where I had a cancelled tour and he helped me put together a difficult itinerary. Every time I have used Atsu, he has been quick and prompt and has always given me as much information as I have asked for. He makes my job much easier.

I am very pleased with his service and he is a good asset to your company.

Regards, Kelly

A very informative quote

Friday, January 17th, 2014

Hi Clement,

I just wanted to thankyou for your fantastic help with this Japan quote.

You not only gave me pricing, but really great advice on how to get from place to place etc.

I have passed this now onto my client (as I have just returned from holidays), so I will let you know when I hear back from them if they wish to book.

Have you heard anymore about the Calligraphy/Cooking lesson around Kyoto as yet (you were waiting on a rate from WAK Japan)?

Anyway I just wanted to thank you for a very informative quote that you sent, much appreciated (especially since I have not been to Japan myself).


The best quote ever seen in my 16 years of working in travel

Wednesday, July 24th, 2013
Hi Clement
I just wanted to give you some feedback on your quotes. These quotes are the most thorough quotes i have ever seen in my 16 years at Flight Centre. They have given me the info needed to pass onto my clients, who I can say are totally excited by what you have put together. They are so detailed and well thought out and it shows how much knowledge and passion you have for Japan. You are doing an amazing job, and from someone who sometimes loses my enthusiasm for travel, you have made me so excited for my clients that now i want to go to japan.
Thank you so much for your hard work and efforts. I just wanted to let you know how much I appreciate the work

Nothing short of amazing….

Monday, June 17th, 2013
Hi Tony,
I just wanted to pass on some feedback regarding your wholesaler manager Clem Kueh. I am heading off to Japan next month for a cruise and wanted to have a small stop in Tokyo before and after my trip. I know very little about Tokyo, but I found Clem to be extremely helpful. He took the time explaining things to me in a way that no wholesaler ever really has. I think most important was that he made me excited about traveling.
I also referred another staff member in the office to contact him, and now she cannot speak highly enough of him either. His professionalism and knowledge make it easy for us to feel confident when selling Japan to our clients.
Very rarely do we take the time to say thankyou to our wholesalers for their assistance, but I have found him to be nothing short of amazing and just wanted to pass on our feedback as a store.

Warm Regards

Agent who listens

Friday, June 8th, 2012

Hi Kate,

I just wanted to thank you for emailing me ALL the details as I requested.

It is always refreshing when you get a good wholesaler who listens!

I have passed this all on to my client and hope to get this finalised by Friday. have a good day.

Thanks! Heather

Thank you sooooo much

Monday, November 14th, 2011
Clement, again thank you sooooo much for your help with this! You are by far the most helpful wholesaler consultant I have dealt with.
I shall be in contact asap!
Big thank you!
Kind regards,

One of the most detailed and fantastic quotes

Wednesday, January 19th, 2011

Hi Lisa,

This is one of the most detailed and fantastic quotes I have ever received, I really appreciate all of your assistance! I will be in touch again after I’ve spoken with my client.

Have a great morning!

Warmest Regards,