DISCOVER JAPAN 13 DAYS……APRIL 5TH WITH BETHANY CLARKE AND Ms JUNKO ITO.

We are writing to tell you how much we enjoyed our Japan Holiday with your company. The itinerary was well planned and organised and all the places we visited were very interesting. The hotels were comfortable and of a very good standard. The welcome and farewell dinners were very enjoyable and most generous. Special mention has to be made of Bethany who looked after us well and made sure everything went smoothly. Also, Ms Junko Ito was EXCELLENT in every respect. She was very informative, knowledgeable and answered all our questions honestly (especially when it came to WW2) and nothing was a problem. Please pass on our compliments to her.

Japan is a wonderful place to visit. Not only is it beautiful, it’s safe, has clean toilets and the food (Japanese) is cheap and delicious. There’s no tipping, and it’s so organised and everything runs well. For these reasons it is great for tourists. We had the BEST time, so thank you JTB and we would have no hesitation in recommending your company.

Alan and Susan

April 2015

Hi Mika,

I want to let you know that I had a fantastic time in Japan and you did a really good job on organising my itinerary, rail passes, flights and accommodation. I really enjoyed my stay and I look forward to using your services next time I visit Japan.

Thank you
Winnie

Hi Graham, Just a quick note to say a a big thank you to you and the team at JTB for sorting out my trip. It was absolutely fabulous and wouldn’t have been hadn’t you guys done such a great job. Everything went smoothly and hotel locations were perfect. I know I was a bit slow confirming stuff – apologies! Life’s no fun when time poor as I’ve been of late so I greatly appreciate everything you did to make my trip memorable. Til next time!!! Brian

April 2015

Hi,

I have just returned form taking my Mum on a tour of Japan.

It has been Mum’s dream to go to Japan during the cherry blossom season for over 20 years. She had a wonderful time, we saw an photographed numerous blossoms and we thank you very much for your contribution to that.

We just wanted to say a very heartfelt thank you to you for all your directions and instructions, especially those for the trains.

Your directions made it so easy for us to find our way and all the Japanese people we met were also so very helpful ( even those without any english).

We can’t thank you enough, you’re doing a simply wonderful job.

Regards,

Linda

April 2015

Hi Clement,

Just thought you might like to know that Mrs Belton just came in and had a fantastic time on your itinerary in Japan.

She loved all the hotels and said that everything went really smoothly.

Many thanks for all your help on this.

Regards,

Cathy

April 2015

Hi Aye

We had a fantastic trip, no complaints. The best trip we have ever had.
Maya our tour leader did a great job and is a very nice lady. Thank you Aye for all your help.
Regards,
Greg

April 2015

Thanks Antonia for your prompt service. You have been very helpful.
We need more people like you in our industry . I must say that Hiromi is very good too.

So no need to reconfirm the tour day before ??

Kind Regards

Monica

April 2015

Hi JTB team,

I just want to express my appreciation and thanks to Lily Sugyono.

I am flying out to Japan on Monday (in 3 days) and unfortunately I did not purchase a JR pass early enough – I was unaware that obtaining a pass was not something that can be done quickly.

I contacted other agents/companies who advised me that due to such late notice, there was no way I would be able to receive my JR pass before Monday. The fact that it is Easter long weekend definitely also made this more difficult

When I called JTB and explained my situation, Lily kindly emailed me the forms for me to fill out and had my JR passes ready to be picked up within 3 hours of initial contact!

She told me they would be ready by 4pm, but I was only able to get them picked up before 2pm – she took this into account and prioritised getting this processed.

Due to her commitment – all my needs were satisfied and I am a very happy customer indeed.

Thanks again to Lily and the team, keep up the good work =D.

Regards,
Moritz

April 2015 Customer Service, JR Pass

Hi Teru
It is excellent. I will book again through you !!
Thank you
Warren

March 2015

Dear Teru,
I found it. Forgive me it was my mistake. I thought i only received the JR Rail pass. After checking the green envelope I found the Disneyland tickets too.
Thanks for your patience and great customer service. Let your boss know that I’m giving you good customer feedback. :-)
Kind regards,
Stephen

March 2015

Dear Koyomi thank you for organising our snowboarding trip this year. We had a blast!! The snow was so good. We didn’t want to go home yet. Appi was good. The ski field & layout is great. We really enjoyed that. The hardest thing there was food for dinner. Sometimes after boarding the wholeday we just didn’t feel like sitting in the restaurant. Rusutsu was also good. Thought it’sn definitely busier this year. Overall, we loved and truly enjoyed our holidays. Thanks once again for all your help!! Looking forward for our trip next year. Regards Lidya & Ray

Dear Koyomi

Many thanks for organising the trip to Japan.
All went well, all connections on time and really enjoyed the skiing.
I thought Rusutsu was most impressive. Not many ski resorts would have a merry go round in their hotel.
An excellent hotel, huge room and very comfortable. Good ski slopes too just right for my standard of skiing. Must go back next year !!

Very best wishes
Charles

March 2015

Hi Koyomi,

We had a lovely time in Japan. I just wanted to say thank you for all your help with the trip. We couldn’t have organised the accomodation without your help. We will definitely recommend you to others travelling to Japan.

Regards, Victoria

March 2015

Good morning Koyomi
I have been meaning to e mail you to Say ” Thank you ” for putting together our recent skiing trip to Japan. Everything was so well organised and planned, and all went without a hitch. Our hotel In Tokyo was beautiful and our stay In Hakuba very comfortable. Nothing was too much trouble for them and they were helpful and knowledgeable. Our train and taxi vouchers worked like a dream. Thank you so much Koyomi we are very grateful to you for all Your help and patience.
with our very best wishes
Julia and Alan

Oh, by the way, re 9 Day Sunrise Tour which Bethany did for me, my clients came back and said they absolutely loved the tour! He said that they went places they probably wouldn’t have done if they visited Japan on their own. So thanks to JTB :o)

March 2015